My Support Cases · Managed Service Portal

Break/Fix - System issue currently occurring. The severity of the issue can be defined by the priority selected
Consultancy Request - Request to changes of the system, which can include new functionality, training requests, consultancy, etc
Warranty - System issue related to the warranty period of a project

Cases where the Customer hasn’t responded for more than 5 working days, will be closed. If a resolution has not been found, a new case will need to be raised.

10% PM charges are applied to the total case hours, once the case is resolved.

Please sign in to open a new case or to view a list of your existing cases.